Design Projects:

1. Discovery & Brief – Understand client goals, brand identity, and audience.
2. Research & Moodboarding – Analyze competitors, trends, and audience behavior.
3. Sketching & Wireframing – Low-fidelity drafts to explore layout and structure.
4. Visual Design – Develop branding, color palettes, typography, and final assets.
5. Feedback & Iteration – Collaborate with clients to refine and finalize.
6. Delivery & Support – Provide design kits, guidelines, and post-launch adjustments.

UX Projects:

1. Empathize – Conduct user interviews, gather insights, define pain points.
2. Define – Create personas, user stories, and problem statements.
3. Ideate – Brainstorm solutions, create journey maps and task flows.
4. Prototype – Build interactive wireframes (Figma/Adobe XD).
5. Test – Conduct usability testing, collect feedback, iterate.
6. Launch – Deliver final designs with developer handoff and documentation.

Customer Support Scenarios:

1. Listen Actively – Let the customer explain the issue fully.
2. Acknowledge & Empathize – Validate concerns and show understanding.
3. Investigate – Check records, tools, or systems for context.
4. Resolve – Offer clear, step-by-step solutions.
5. Follow Up – Ensure the resolution worked and satisfaction remains high.
6. Improve – Reflect on support patterns to inform UX or service design.